Experienced) Walkin : Desktop Support Engineers @ Bangalore
Job Position :
Desktop Support Engineer
Job Type : 6 Months Contract to Hire
Walkin Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Joining Time : Immediate
Number of Vacancies : 24
Desired Qualification : Any Graduate
Desired Experience : 1 to 3 Years (Mandatory)
Mandatory Skills :
• Receive calls from Dotcom system users, Stores Helpdesk, Stores Support Operations, Customer service centre and alerts from monitoring system.
• Log all calls and alert using current logging tool (ICCM)
• Prioritize & identify a workaround to provide a temporary solution
• Close SR with full resolution details if query is resolved by DSO
• If the request/problem cannot be resolved by the DSO, then an IR is raised and escalated to the appropriate Level 2/3 team using the call logging tool
• P1 or P2 issues must be followed up with a call to the respective L2 representative
• Monitor alerts from MOM, SciVisum raising an IR for each alert as incident
• Proactive monitoring of Order flow in GAS, Journeys in SciVisum and critical servers
• DSO will communicate with On Call support for Out of Hours P1*, P1and P2 incidents for which they are first line support.
• For P3, P4, P5, IR’s will be raised and assigned to appropriate queue
• The Service Centre Group for the DSO is ‘Dotcom – DSO’
• DSO will be Level 2 support for Stores Helpdesk (SHD)/Stores Support Operations (SSO
• To carry out health checks and generating periodic reports.
• To remove redundant categories and update new categories into Service Center as required
Desired Profile :
• Candidates must be ready to work in 24/7 shift.
• Must be ready to take face to face of client interview on week days.
• Candidate should have excellent communication skills
• Team working
• Customer Focus
• Interpersonal skills
• Able to work on own initiative
• Takes ownership of role
• Able to contribute to process improvement and influence peer
Walkin Date : On 5rd December 2011 : 10 AM to 2 PM
Venue :
BOB Tech Solutions Pvt. Ltd.,
Maruti Towers, 1st floor,
3/4 Hosur Main Road,
Madiwala,
Bangalore - 68
Contact Person : Sona Seeram
Contact Number : +91-80-40016041
Job Position :
Desktop Support Engineer
Job Type : 6 Months Contract to Hire
Walkin Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Joining Time : Immediate
Number of Vacancies : 24
Desired Qualification : Any Graduate
Desired Experience : 1 to 3 Years (Mandatory)
Mandatory Skills :
• Receive calls from Dotcom system users, Stores Helpdesk, Stores Support Operations, Customer service centre and alerts from monitoring system.
• Log all calls and alert using current logging tool (ICCM)
• Prioritize & identify a workaround to provide a temporary solution
• Close SR with full resolution details if query is resolved by DSO
• If the request/problem cannot be resolved by the DSO, then an IR is raised and escalated to the appropriate Level 2/3 team using the call logging tool
• P1 or P2 issues must be followed up with a call to the respective L2 representative
• Monitor alerts from MOM, SciVisum raising an IR for each alert as incident
• Proactive monitoring of Order flow in GAS, Journeys in SciVisum and critical servers
• DSO will communicate with On Call support for Out of Hours P1*, P1and P2 incidents for which they are first line support.
• For P3, P4, P5, IR’s will be raised and assigned to appropriate queue
• The Service Centre Group for the DSO is ‘Dotcom – DSO’
• DSO will be Level 2 support for Stores Helpdesk (SHD)/Stores Support Operations (SSO
• To carry out health checks and generating periodic reports.
• To remove redundant categories and update new categories into Service Center as required
Desired Profile :
• Candidates must be ready to work in 24/7 shift.
• Must be ready to take face to face of client interview on week days.
• Candidate should have excellent communication skills
• Team working
• Customer Focus
• Interpersonal skills
• Able to work on own initiative
• Takes ownership of role
• Able to contribute to process improvement and influence peer
Walkin Date : On 5rd December 2011 : 10 AM to 2 PM
Venue :
BOB Tech Solutions Pvt. Ltd.,
Maruti Towers, 1st floor,
3/4 Hosur Main Road,
Madiwala,
Bangalore - 68
Contact Person : Sona Seeram
Contact Number : +91-80-40016041