Urgent opening for Desktop Engineer - PUNE
Job Description
Position: Desktop Engineer
Total Experience : 6 months to 2year of Experience
Work Location : Pune
Qualification: Diploma / B.E / Any Graduate/ Under Graduate.
Responsibility
Should possess excellent communication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Walkin Interview on 01.10.2011
Timing at 10:00am - 1:00pm & 2:00pm - 4:00pm.
Venue:
PCS Technology Ltd.
2nd Floor, 4/14, Sahakari Vasahat,
Behind Telephone Exchange,
Offf Karve Road,
Erandvane, Pune 411004
Contact no.: 022-42116269
Locations Pune
Experience 1 - 5 years
Key Skills Desktop, Hardware, Ms outlook, Outlook Expresses
Function IT
Role H/W Installation/ Maintenance Engg
Industry IT/ Computers - Hardware
Keywords : Walkins,Jobs in India,Freshers,Experienced,IT Software,Off Campus,Jobs at TCS,Infosys, Accenture, Satyam,Verizon,Wipro,Fresher,Job Seeker,Jobs in Delhi,Jobs in Mumbai,Jobs in Bangalore,Jobs in Hyderabad,Jobs in Pune,Jobs in Chennai,IT Jobs,BPO,Jobs,Sales Jobs,Finance Jobs,Marketing Jobs,Engineering Jobs, More...
Job Description
Position: Desktop Engineer
Total Experience : 6 months to 2year of Experience
Work Location : Pune
Qualification: Diploma / B.E / Any Graduate/ Under Graduate.
Responsibility
Should possess excellent communication skills.
Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various local & onshore resolver groups thus working towards earliest possible resolution.
Identify/ articulate a clear problem statement of issues for resolver groups to act/ respond with appropriate priority
Maintain regular communication with end-users through timely updates.
Obtain accurate details of problems & associated impact through coordination with affected user groups
Ensure strict adherence to the ‘Service Desk’ life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues.
Effectively executing service/support requests of users.
Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions.
Perform routine activities from start-to-finish like Antivirus updates, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories
Ensure first attempt resolution as far as possible & educating the user where required so as to ensure elimination of problem recurrence.
Should be ready for work 24*7 support
Walkin Interview on 01.10.2011
Timing at 10:00am - 1:00pm & 2:00pm - 4:00pm.
Venue:
PCS Technology Ltd.
2nd Floor, 4/14, Sahakari Vasahat,
Behind Telephone Exchange,
Offf Karve Road,
Erandvane, Pune 411004
Contact no.: 022-42116269
Locations Pune
Experience 1 - 5 years
Key Skills Desktop, Hardware, Ms outlook, Outlook Expresses
Function IT
Role H/W Installation/ Maintenance Engg
Industry IT/ Computers - Hardware
Keywords : Walkins,Jobs in India,Freshers,Experienced,IT Software,Off Campus,Jobs at TCS,Infosys, Accenture, Satyam,Verizon,Wipro,Fresher,Job Seeker,Jobs in Delhi,Jobs in Mumbai,Jobs in Bangalore,Jobs in Hyderabad,Jobs in Pune,Jobs in Chennai,IT Jobs,BPO,Jobs,Sales Jobs,Finance Jobs,Marketing Jobs,Engineering Jobs, More...