Walkin Event for Technical Support Associate(Voice) on 03-Dec -2011
Job Description
"Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
"Min 6 months of relevant experience in the mentioned skill areas
## Customer Service Skills
# Communications : verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller "
Desired Profile
Dear Candidates,
IBM is hiring experienced candidates (6months - 3yrs in Tech Support Voice Process)
Job Role : IT Helpdesk - Technical Support Associate (100% voice process)
Provide Technical solutions to the external customers
Eligibility:
- Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience
- Must have good command over English - Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Must be willing to work in Shifts
Selection Process:
- Group discussion
- Technical Interview
- Communication Assessment round
Mandatory Documents:
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of latest 2months payslips
-One passport size Photograph
Venue
BANGALORE:
IBM India Pvt Ltd,
3rd floor, Pine Valley,
Embassy Golf Links,
Inner Ring road,
Bangalore.
Contact person: Arun
HYDERABAD:
IBM India Pvt Ltd
Mindspace Cyberabad Building,
No.3, Survey No.64,
APIIC Software Layout Hitech City,
Madhapur, Hyderabad-500081
Contact person: KanchanMadan
*Selection of the candidates is at the sole discretion of IBM Recruitment Team
Experience 1 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Bengaluru/Bangalore, Hyderabad / Secunderabad
Keywords Tech support, Technical Support, TSR, Helpdesk, IT Helpdesk, technical Voice support
Job Description
"Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
"Min 6 months of relevant experience in the mentioned skill areas
## Customer Service Skills
# Communications : verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller "
Desired Profile
Dear Candidates,
IBM is hiring experienced candidates (6months - 3yrs in Tech Support Voice Process)
Job Role : IT Helpdesk - Technical Support Associate (100% voice process)
Provide Technical solutions to the external customers
Eligibility:
- Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience
- Must have good command over English - Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Must be willing to work in Shifts
Selection Process:
- Group discussion
- Technical Interview
- Communication Assessment round
Mandatory Documents:
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of latest 2months payslips
-One passport size Photograph
Venue
BANGALORE:
IBM India Pvt Ltd,
3rd floor, Pine Valley,
Embassy Golf Links,
Inner Ring road,
Bangalore.
Contact person: Arun
HYDERABAD:
IBM India Pvt Ltd
Mindspace Cyberabad Building,
No.3, Survey No.64,
APIIC Software Layout Hitech City,
Madhapur, Hyderabad-500081
Contact person: KanchanMadan
*Selection of the candidates is at the sole discretion of IBM Recruitment Team
Experience 1 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Bengaluru/Bangalore, Hyderabad / Secunderabad
Keywords Tech support, Technical Support, TSR, Helpdesk, IT Helpdesk, technical Voice support